Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer", "User", "you") and WhatsPilot ("Company", "we", "us", "our"). By accessing, subscribing to, or using the WhatsPilot platform (https://whatspilot.app), you acknowledge that you have read, understood, and agreed to be bound by these Terms.

2. Description of Service

WhatsPilot is a multi-tenant B2B Software as a Service (SaaS) suite providing WhatsApp CRM workflows, anti-ban broadcast scheduling, multi-number routing, AI auto-replies, and customer pipeline management for authorized commercial entities.

3. Intellectual Property Rights & Ownership

The entire software architecture, logos, UI components, documentation, and database schemas powering WhatsPilot are the exclusive intellectual property of WhatsPilot. Customers receive a non-exclusive, non-transferable, revocable license to access the Platform strictly for their internal business operations during an active paid subscription or trial.

You agree not to reverse engineer, decompile, resell, white-label without an active Agency license, or distribute the platform code.

4. User Account & Fair Usage

• Lawful Marketing Only: You agree to send messages only to contacts who have explicitly opted in to receive communications from your business.
• Spam & Harassment Prohibition: The Platform strictly forbids sending unsolicited bulk messages (spam), defamatory, fraudulent, predatory, or unlawful content. Violations will result in immediate termination without refund.
• Account Security: You are responsible for safeguarding your credentials, OTPs, API keys, and session tokens.

5. Subscription & Billing

• Plans & Pricing: Subscription fees (Starter, Growth, Agency) are billed on a recurring monthly or annual basis as displayed on our pricing portal.
• Digital Invoices: An official digital invoice and payment receipt is generated for every completed transaction.
• Payment Gateways: Transactions are securely processed by authorized payment partners (Razorpay). By making a payment, you authorize our payment partner to charge your selected payment method.

6. Third-Party Platforms (Meta / WhatsApp)

WhatsPilot is an independent software tool. The Company does not control WhatsApp's underlying telecom networks, infrastructure, or spam filters. Customers are responsible for adhering to Meta's Business Policies. The Company is not liable for phone number suspensions or bans resulting from user-initiated spam campaigns.

7. Limitation of Liability

In no event shall WhatsPilot, its operators, or employees be liable for any indirect, incidental, punitive, or consequential damages resulting from lost revenue, service downtime, or data loss. Our aggregate liability shall not exceed the subscription fees paid by you in the three (3) months preceding the claim.

8. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of India. Any legal dispute, arbitration, or proceeding shall be subject to the exclusive jurisdiction of the competent courts located in Kangra, Himachal Pradesh, India.

9. Contact Us

For questions regarding these Terms, contact our legal department: