Cancellation & Refund Policy

1. Free Trial Period

We provide a 3-day free trial with full access to the Starter plan upon workspace registration. No credit card is required to begin the trial. We encourage all users to explore the features, WhatsApp pairing, CRM workflows, and campaign runners thoroughly during this period prior to purchasing a paid subscription.

2. Subscription Cancellation

• Cancel Anytime: You can cancel your subscription at any time directly from the Billing tab in your WhatsPilot dashboard or by submitting a request via our Contact Desk.
• No Lock-In Contracts: Upon cancellation, your workspace remains fully functional until the end of your current paid billing period.
• No Auto-Charge After Cancellation: You will not be billed for subsequent billing cycles once cancellation is initiated.

3. Refund Eligibility & Conditions

As WhatsPilot is a digital, instantly provisioned SaaS service, refunds are evaluated on a case-by-case basis under the following guidelines:

• Technical Failure / Non-Delivery: If you experience persistent technical defects on our platform that our engineering support team cannot resolve within 72 hours of your report, you are entitled to a full refund of your most recent subscription charge.
• Duplicate / Erroneous Billing: In case of accidental duplicate charges caused by network drops or payment gateway retries, the excess amount will be refunded immediately upon verification.
• Request Window: Refund requests must be submitted within 7 days from the transaction date. Requests made after 7 days of service utilization are not eligible for refund.
• Exclusions: We do not issue refunds for suspensions or bans enacted by WhatsApp/Meta resulting from spamming, mass unsolicited messaging, or violation of third-party terms of service.

4. Refund Processing Timeframe

Once your refund request is approved by our billing team:

• Refunds will be credited back to the original source of payment (Credit Card, Debit Card, UPI, or Netbanking) via our payment gateway (Razorpay / Cashfree).
• Processing typically takes 5 to 7 business days to reflect in your bank account, depending on your bank's clearing cycle.
• An email confirmation with the ARN / refund reference number will be dispatched to your registered billing email address.

5. How to Request a Refund

To request a cancellation or refund, please submit an inquiry via our Contact Desk with your workspace name and transaction ID: